Privacy policy.

Effective Date: 07/04/2025

Stake Energy Pty Ltd - Privacy Policy

Stake Energy Pty Ltd ("Stake Energy", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our services or accessing our app, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Name, address, and contact details (email address, phone number).

Billing information and payment details.

Energy usage data and household information.

1.2 Technical Information

Device information (e.g., mobile device ID, operating system).

App usage data and performance metrics.

IP address and geolocation data (where applicable).

1.3 Communication Information

Information you provide through emails, phone calls, surveys or other communications with us.

2. How We Use Your Information

We use the information we collect to:

Provide, manage and improve our services.

Install and maintain battery systems at your premises.

Monitor battery performance and energy usage.

Process billing and rebates.

Communicate with you about your account, services or updates.

Offer promotions, rewards and new services via the Stake Energy app.

Comply with legal obligations and enforce our rights.

3. Sharing of Information

We may share your information with:

3.1 Service Providers
Third parties who assist us in providing our services (e.g., installers, billing providers, technical support).

3.2 Legal Requirements
Government authorities, regulators, or law enforcement when required by law or to protect our legal rights.

3.3 Business Transfers
If Stake Energy is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorized access, loss or misuse.

However, no system can be guaranteed to be 100% secure and you use our services at your own risk.

5. Your Choices

5.1 Access and Update
You may request access to, correction of, or deletion of your personal information by contacting us.

5.2 Marketing Communications
You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

5.3 App Permissions
You can manage your app permissions through your mobile device settings.

6. Cookies and Tracking Technologies

Our app and website may use cookies and similar technologies to:

Enhance your user experience.

Monitor app and website usage.

Deliver relevant content and promotions.

You can manage cookies through your browser or device settings.

7. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the new effective date. We encourage you to review this Policy periodically.

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact customerservice@stakeenergy.com.au