Macarthur Energy Retail supplies customers in NSW and SE QLD as the retailer of record. Both states run government concessions, grants and rebate programs to help with energy bills. Eligibility is set by your state, not by us — but we will help you check what you may be eligible for and register any retailer-applied concession on your request. Published in line with NERR rules 19 and 64.
The Australian Government's Energy Bill Relief Fund ended on 31 December 2025. If a new federal energy bill relief scheme becomes available and is applied through retailers, we will update this page and apply eligible automatic credits in accordance with the scheme. See energy.gov.au for the official status.
| Scheme | For | Amount (annual) |
|---|---|---|
| Low Income Household Rebate | Holders of Pensioner Concession Card, Health Care Card or DVA Gold Card | $285 |
| Family Energy Rebate | Families receiving Family Tax Benefit A or B | $180 |
| Medical Energy Rebate | Customers using approved medical equipment for an eligible condition | $285 |
| Life Support Energy Rebate | Customers using life support equipment at home | Varies by equipment |
| Seniors Energy Rebate | Self-funded retirees with a Commonwealth Seniors Health Card | $200 |
| Energy Accounts Payment Assistance (EAPA) | Customers in short-term financial crisis | $50 vouchers, up to $1,600/yr |
| Gas Rebate | As above for natural gas customers | $110 |
Apply through us, or check details at energy.nsw.gov.au.
| Scheme | For | Amount |
|---|---|---|
| Electricity Rebate | Eligible pensioners, seniors, veterans, low-income households and asylum seekers | Current annual rate set by the Queensland Government |
| Reticulated Natural Gas Rebate | Eligible card holders with a reticulated natural gas account | Current annual rate set by the Queensland Government |
| Medical Cooling and Heating Electricity Concession | Customers with a qualifying medical condition | $522.09 / year |
| Life Support Concession | Customers using oxygen concentrators or kidney dialysis machines at home | Variable |
| Home Energy Emergency Assistance Scheme | Customers in financial crisis | Up to $720 every 2 years |
See qld.gov.au.
When you join us, we will ask whether you may be eligible for any relevant NSW or Queensland energy rebate, concession or relief scheme, unless we know you are already receiving and will continue to receive one, or we asked you within the previous 30 days. To register a retailer-applied concession with us we need:
You can register through any of the channels below. We'll apply the concession from the date you ask, with backdating where allowed by the scheme.
