Macarthur Energy Retail supplies customers in NSW and SE QLD as the retailer of record. Both states run government concessions, grants and rebate programs to help with energy bills. Eligibility is set by your state, not by us — but we will register and apply any concession to your account on your request, and we'll help you check what you may be eligible for. Published in line with NERR Part 2 Division 2 clause 19(c).
From time to time the Australian Government provides bill relief credits applied directly through your retailer. Where these are in place we will apply them automatically — you don't need to do anything. For 2025–26, eligible households and small businesses receive credits applied to their bills under the Energy Bill Relief Fund. See energy.gov.au for the current scheme.
| Scheme | For | Amount (annual) |
|---|---|---|
| Low Income Household Rebate | Holders of Pensioner Concession Card, Health Care Card or DVA Gold Card | $285 |
| Family Energy Rebate | Families receiving Family Tax Benefit A or B | $180 |
| Medical Energy Rebate | Customers using approved medical equipment for an eligible condition | $285 |
| Life Support Energy Rebate | Customers using life support equipment at home | Varies by equipment |
| Seniors Energy Rebate | Self-funded retirees with a Commonwealth Seniors Health Card | $200 |
| Energy Accounts Payment Assistance (EAPA) | Customers in short-term financial crisis | $50 vouchers, up to $1,600/yr |
| Gas Rebate | As above for natural gas customers | $110 |
Apply through us, or check details at energy.nsw.gov.au.
| Scheme | For | Amount |
|---|---|---|
| Electricity Rebate | Holders of Pensioner Concession Card, Health Care Card, DVA Gold Card or Commonwealth Seniors Health Card | $372.20 / year (incl. GST) |
| Reticulated Natural Gas Rebate | As above for gas customers | $83.43 / year |
| Medical Cooling and Heating Electricity Concession | Customers with a qualifying medical condition | $372.20 / year |
| Life Support Concession | Customers using oxygen concentrators or kidney dialysis machines at home | Variable |
| Home Energy Emergency Assistance Scheme | Customers in financial crisis | Up to $720 every 2 years |
See qld.gov.au.
To register a concession with us we need:
You can register through any of the channels below. We'll apply the concession from the date you ask, with backdating where allowed by the scheme.
