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Customer support · Resources

Family violence support services.

A list of free, confidential services across Australia for people affected by family violence — published in line with NERR rule 76J. If you're in immediate danger, call 000.

Quick exit: If you need to close this page in a hurry, press the Esc key on your keyboard or close your browser tab. Consider browsing in a private/incognito window — these services do not appear in your history.

If you're in immediate danger

  • Police, ambulance, fire — call 000. If it's not safe to speak, you can use SMS to 000 if you've registered, or stay on the line and tap the keypad when prompted.
  • Police Assistance Line (non-emergency): 131 444.

National support services

ServiceAvailablePhoneWeb
1800RESPECT — sexual assault, family & domestic violence counselling24/71800 737 7321800respect.org.au
Lifeline — crisis support & suicide prevention24/713 11 14lifeline.org.au
Beyond Blue — mental health support24/71300 22 4636beyondblue.org.au
13YARN — crisis line for Aboriginal & Torres Strait Islander people24/713 92 7613yarn.org.au
Kids Helpline — for ages 5–2524/71800 55 1800kidshelpline.com.au
MensLine Australia — counselling for men24/71300 78 99 78mensline.org.au
Q Life — LGBTIQ+ peer support3pm–midnight, daily1800 184 527qlife.org.au
No to Violence — Men's Referral ServiceMon–Fri 8am–9pm; weekends 9am–5pm1300 766 491ntv.org.au

State services — NSW & QLD

StateServicePhone
NSWNSW Domestic Violence Line1800 656 463 (24/7)
NSWLink2Home (homelessness support)1800 152 152 (24/7)
QLDDVConnect Womensline1800 811 811 (24/7)
QLDDVConnect Mensline1800 600 636 (9am–midnight)
QLD1800 RESPECT QLD support hubs1800 737 732 (24/7)

Financial support

  • National Debt Helpline — free, independent financial counselling. 1800 007 007 · ndh.org.au
  • Mob Strong Debt Help — financial counselling for Aboriginal & Torres Strait Islander people. 1800 808 488.
  • Centrelink Crisis Payment — for people leaving a domestic and family violence situation. Call 132 850 within 7 days of the change.
  • Stake Energy Hardship Program — see our Hardship Policy for energy-bill assistance.
  • State energy concessions, grants & rebates — see Concessions & rebates.

Specialist & community services

  • 1800RESPECT — Aboriginal & Torres Strait Islander support: 1800 737 732 (24/7).
  • inTouch Multicultural Centre Against Family Violence: 1800 755 988 · intouch.org.au.
  • Rainbow Sexual, Domestic & Family Violence Helpline (LGBTIQA+): 1800 497 212 (24/7).
  • People with Disabilities Australia (PWDA): 1800 422 015 · pwd.org.au.
  • Older Persons Advocacy Network: 1800 700 600 · opan.org.au.

Interpreters & accessible communication

  • Translating and Interpreting Service (TIS): 131 450 — free for people with limited English. Ask them to call any of the services above.
  • National Relay Service: 133 677 — for people who are deaf, hearing or speech impaired. SMS relay: 0423 677 767.

How Stake Energy can help

Our staff are trained to handle family violence circumstances safely and confidentially. We can change account details, secure your account, suppress disconnection, apply payment-difficulty protections, refer you to a financial counsellor and more — all without requiring evidence. See our Family Violence Policy for the full list.

Stake Energy — Vulnerable Customer team