A consolidated list of all non-energy fees that may appear on your Stake Energy bill. Disclosed in line with the AER's Retail Pricing Information Guidelines V5.0 and reproduced in each plan's Detailed Plan Information Document. All amounts are GST-inclusive unless stated.
Your distributor and metering provider charge for installing, replacing, testing and reading meters. We pass these through at cost — we do not add a margin. The amounts below are typical regulated values; the actual charge on your bill is the amount we are charged by the distributor or metering coordinator.
| Fee | Typical amount | When it applies |
|---|---|---|
| New connection — basic | $98 – $215 | New supply at a previously unmetered premises. |
| Meter installation / replacement (smart meter) | $0 – $560 | Initial install, like-for-like replacement, or upgrade triggered by you. |
| Meter test (where requested) | $95 – $260 | If you ask us to test the meter and it is found to be working within tolerance. |
| Special meter read | $25 – $50 | Read requested outside normal cycle (e.g. moving in/out). |
| Move-in service order | $0 – $30 | Connection at an already-metered premises. |
| Wasted-truck fee | $70 – $150 | Where access is denied or the site is not ready for a booked appointment. |
| Fee | Amount | When it applies |
|---|---|---|
| Paper bill | Nil | We do not charge for printed bills. |
| Duplicate or historical bill | Nil | Available free of charge in your account portal or on request. |
| Late-payment fee | $15.00 | Where a bill is paid more than 13 business days after due date and you are not on a payment plan or hardship program. Waived in line with our Hardship Policy. |
| Dishonoured payment fee | $15.00 | Where a payment fails (e.g. insufficient funds, invalid card). |
| Account termination — fixed-term plan exit fee | Up to $200 (residential) / Up to $1,500 (small business) | If you end a fixed-term market offer plan early. Capped at our reasonable costs. Set out in your Energy Plan. |
| Method | Fee |
|---|---|
| Direct debit (bank account) | Nil |
| BPAY | Nil |
| Centrepay | Nil |
| Visa / Mastercard debit | 0.40% of payment |
| Visa / Mastercard credit | 0.60% of payment |
| American Express | 1.30% of payment |
| Australia Post (BillPay) | Nil |
| Cheque or money order by mail | Nil |
We pass distributor disconnection and reconnection charges through at cost. We do not charge a separate retailer fee.
| Service | Typical amount | Notes |
|---|---|---|
| Manual disconnection (visit) | $50 – $130 | Charged where physical de-energisation is required by the distributor. |
| Remote disconnection (smart meter) | $0 – $30 | Where supported by your meter. |
| Standard reconnection (same business day, before 3pm) | $50 – $130 | Charged where physical re-energisation is required. |
| After-hours reconnection | $220 – $420 | Where you request reconnection outside business hours. |
| Reconnection — at our error | Nil | If you were disconnected in error, all related fees are waived and refunded. |
For the Hunter–Central Coast and Sydney remote-deenergisation rules see our Meter information page.
Distributor and metering charges are set by your distributor and the metering coordinator and are reviewed each year. We will give you written notice at least 5 business days before any change to a fee on your account takes effect, in line with your Market contract terms or Standing contract terms. The current schedule is always published here and reproduced in each plan's DPID.
A printed copy of this schedule is available free of charge on request.
